Vintage clothing is often pre-loved and in secondhand condition – meaning possibly some minor signs of wear and tear are to be expected. At Queen Justine Vintage we endeavour to provide accurate descriptions of all items after careful inspection, ensuring the disclosure of any visible faults.
Refunds will only be granted as a result of gross misinterpretation or in the rare case where a major fault may have been overlooked. Queen Justine Vintage reserves the right to deny refunds for reasons such as ‘change of mind’ or ‘wrong fit’ and it is your sole responsibility to check our descriptions and measurements accurately prior to checkout as all sales are final. Postage costs are non-refundable.
If you receive an order, which fits our refund criteria please email firstname.lastname@example.org within 7 days of receipt of your item whereby we will respond quickly and accordingly. All refund items must be returned to Head Office via Australia Post and once received and inspected a refund will be provided.
Please keep in mind our recommended sizes are a guide only and should not be used alone to determine a suitable sizing. Accurate measurements are provided in all item descriptions to make purchasing the perfect size hassle free. We recommend that you consider the measurements provided and compare them to an item of clothing you already own, to ensure the right fit. It is your responsibility to check measurements and sizing accurately. Please be aware that some colours may be displayed differently depending on the monitor in which the are being viewed.
In very rare circumstances an order may be lost or stolen in the post, unfortunately this is beyond our control and Queen Justine Vintage cannot take responsibility. All domestic orders are shipped via Australia Post and International orders via Air Mail with tracking.
All ‘sale’ items are strictly non-refundable.